Please allow two weeks between ordering and shipping. All orders are shipped WITHOUT tracking or insurance via Canada Post Regular Parcel for Canada, and Small Packet (air) for all other destinations:
The estimated delivery standards are as follows:
- Canada - 2 to 9 business days
- U.S. - 4 to 10 business days
- All others - 6 to 10 business days
If you live in (near) Vancouver, contact me for local pick-up options.
Any item damaged or lost during shipment will be refunded or possibly repaired. If this arises, buyer must contact within 1 week of receiving the item.
Undamaged returns will be refunded for the cost of the piece if returned within 10 days of receipt of the item (this includes return shipping time). Return shipping and insurance is buyer's responsibility. Original shipping costs will not be refunded. Condition of the item must be documented and seller must be notified if the buyer wishes to arrange a return.
I understand that opinions may change when observing the item in person, and I want my buyers to have the best experience possible. However, please order color samples if you want to make sure the color matches. Every piece is custom made and refund or exchanges based on color alone is not possible.
Certification: The lamp shades are not UL listed. UL certification involves an expensive, lengthy testing process. Since all my lamp shades are handmade, this is obviously not possible for a one-person operation. I do try to make them in accordance with the UL best practices and standards; however, the buyer is solely responsible for determining that any lamp shade is suitable and/or safe for his or her intended use. I will not be responsible for any loss or damage(s) resulting from the use or misuse of any items sold.